Shipping policy

Shipping Policy

Last Updated: [Date]

Order Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 2:00 PM EST will be processed the following business day. During peak seasons or promotional periods, processing may take up to 3 business days.

Shipping Methods & Delivery Times

Domestic Shipping (United States)

Standard Ground Shipping

  • Delivery Time: 3-7 business days
  • Cost: Calculated at Checkout (FREE on orders over $50)

Expedited Shipping

  • Delivery Time: 2-3 business days
  • Cost: Calculated at Checkout

Express Shipping

  • Delivery Time: 1-2 business days
  • Cost: Calculated at Checkout

Overnight Express

  • Delivery Time: Next business day by 3:00 PM
  • Cost: Calculated at Checkout
  • Must be ordered by 12:00 PM EST for next-day delivery

Alaska & Hawaii

  • Standard shipping to Alaska and Hawaii takes 5-10 business days
  • Additional shipping charges may apply

Special Shipping Considerations

Motorcycle Helmets

  • All helmets are carefully packaged in protective materials to prevent damage during transit
  • Helmet shipments may require signature confirmation for deliveries over $200
  • We recommend expedited shipping for time-sensitive helmet orders (racing events, trips, etc.)

Large or Heavy Items

  • Items over 20 lbs may incur additional shipping charges
  • Bulk orders may require freight shipping

Shipping Restrictions

The following items have shipping restrictions:

  • Aerosol products (cleaners, lubricants) - Ground shipping only, cannot ship via air
  • Batteries and electronic devices - May have international shipping limitations
  • Certain helmet models - Subject to DOT/ECE certification restrictions in some countries

Delivery Requirements

  • Signature Required: Orders over $200 may require signature confirmation
  • Safe Delivery: We ship to the address provided at checkout - please ensure accuracy
  • Apartment/Business Deliveries: Include unit numbers and business names for successful delivery
  • P.O. Boxes: USPS shipments only; UPS and FedEx cannot deliver to P.O. boxes

Order Tracking

  • Tracking information will be emailed within 24 hours of shipment
  • Track your order using the provided tracking number on our website or the carrier's website
  • For questions about your shipment, contact us with your order number

Damaged or Lost Packages

Damaged Packages

  • Inspect your package immediately upon delivery
  • Report any visible damage to the carrier and contact us within 48 hours
  • Take photos of damaged packaging and products for insurance claims
  • We will work with you to resolve any shipping damage issues

Lost Packages

  • Packages are considered lost if not delivered within 10 business days of the expected delivery date
  • We will file a trace with the carrier and work to locate your package
  • If a package cannot be located, we will provide a replacement or full refund

Shipping Address Changes

  • Address changes must be requested within 2 hours of placing your order
  • Contact customer service immediately for address modifications
  • We cannot change addresses once an order has shipped

Weather and Holiday Delays

Shipping carriers may experience delays during:

  • Severe weather conditions
  • Peak holiday seasons (Black Friday through New Year)
  • Natural disasters or other unforeseen circumstances

We will notify customers of any significant delays affecting their orders.

Military APO/FPO Addresses

  • We ship to military APO/FPO addresses via USPS only
  • Delivery times: 10-21 business days
  • Some restrictions apply to batteries and aerosol products
  • Military orders qualify for free standard shipping regardless of order value

Contact Information

For shipping questions or concerns:

  • Email: shop@usmotorcyclesupply.com

Policy Updates

This shipping policy may be updated periodically. Customers will be notified of significant changes via email or website notification. The most current version will always be available on our website.

By placing an order, you acknowledge that you have read and agree to our shipping policy. For questions about specific products or shipping requirements, please contact our customer service team before placing your order.